Tripadvisor reviews for Pacific Gardens Inn say “dog friendly – pack your earplugs”.
“I wanted to hit the boards running,” he explained. “So I decided and it was agreed that I could first spend time at the lodge as an employee, learning the business on-site from the ground up. I did this undercover. None of the 13 staffers there knew that I was the future owner. For eight months I did just about everything, manned the front desk, served breakfast, swept floors and cleaned up, whatever.”
When Boerner took possession of the inn, the facility was ranked No. 13 in customer service by Tripadvisor.com, a hospitality Web site. Today, Pacific Gardens Inn has achieved a No. 1 ranking.