DirectTV Techs: Policy Makes Lying Part Of Job

Feel the Joy

ORLANDO, Fla. — Nearly 40 DirectTV installers were fired this week after giving on-camera interviews to Local 6 News about a company policy they say forced them to lie to Florida customers.

“Tell the customer whatever you have to tell them,” technician Frank Martinez said. “Tell them if these phone lines are not connected, the receiver will blow up.”

“You’ve been told to tell them that?” Alvarez asked.

“We’ve been told to say that,” Martinez said. “(And say) whatever it takes to get that phone line in the receiver.”

The report uncovered that the apparent lie could cost customers big money.

The fee to have a phone line installed could be as high at $52 per room. A wireless phone jack will cost another $50.

DirectTV Techs: Policy Makes Lying Part Of Job