And they all thought that by filling out a survey the bill would be reduced.
District board chairman Tom McMahon said the board decided to act after it became apparent that so many business owners were blindsided by significant water bill increases late last year. McMahon, who owns Monterey Bay Laundry, counted himself among them.
McMahon said business owners expected a decrease based on promises contained in a Cal Am water use survey last summer and on the company’s website.